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  • Communicating with Patients and Complying with HIPAA - How
    to Use E-mail and Texting

  • Hosted By:
  • ComplianceOnline
  • Start:
  • Wednesday - Jun 12, 2013 10:00 AM
  • End Time:
  • Wednesday - Jun 12, 2013 11:30 AM
  • Location:
  • Online
  • This HIPAA compliance training will explain how HIPAA requirements for privacy and security can be reconciled with patient requests for information to be provided by e-mail and text messages.

    Why Should You Attend:

    E-mail and texting present new challenges to health care providers, as there are simultaneously new requirements to share information with patients, and a new enforcement effort to ensure the privacy and security of Protected Health Information (PHI). Meeting both challenges requires careful consideration of all the regulations and technologies, as well as patient preferences and work flow.

    This training session will discuss the requirements, the risks, and the issues of the increasing use of e-mail and texting for patient and provider communications and provide a road map for how to use them safely and effectively, to increase the quality of health care and patient satisfaction. In addition, the session will discuss how to be prepared for the eventuality that there is a breach, so that compliance can be assured.

    The session will describe the information security compliance process, how it works, and how it can help you decide how to integrate e-mail and texting into your organization in a compliant way. The process, including the use of information security risk analysis, will be explained, and the policies needed to support the process will be described.

    Areas Covered in this Webinar:

    - Find out the ways that patients want to use their e-mail and texting to communicate with providers, and the ways providers want to use e-mail and texting to enable better patient care.
    - Learn what are the risks of using e-mail and texting, what can go wrong, and what can result when it does.
    - Find out about HIPAA requirements for access and patient preferences, as well as the requirements to protect PHI.
    - Learn how to use an information security management process to evaluate risks and make decisions about how best to protect PHI and meet patient needs and desires.
    - Find out what policies and procedures you should have in place for dealing with e-mail and texting, as well as any new technology.
    - Learn about the training and education that must take place to ensure your staff uses e-mail and texting properly and does not risk exposure of PHI.
    - Find out the steps that must be followed in the event of a breach of PHI.
    - Learn about how the HIPAA audit and enforcement activities are now being increased and what you need to do to survive a HIPAA audit.
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