Job No. 155443
- Job Title:
- Residential Case Manager
- Employer:
-
Boise State University
- Location:
-
Boise , ID
- Posting Date:
- 13-May-2025
- Description:
-
Job Summary/Basic Function:
The Residential Student Case Manager provides non-clinical case management services to students in residence (living in campus housing) whose academic and community success is being impacted by behavioral health and wellbeing needs. This position will provide training to Housing & Residence Life (HRL) staff, aid with the transition to on campus living, and support general wellbeing efforts within the department.
Department Overview:
Come join us in the Office of the Dean of Students as a Residential Case Manager! As a vital member of our Student Outreach and Assistance Team and working in close coordination with Housing & Residence Life, you will provide non-clinical case management services to students in residence (living in campus housing) whose academic and community success is being impacted by behavioral health and wellbeing needs. You will also provide training to Housing & Residence Life staff, aid students with the transition to on campus living, and support general wellbeing efforts for our residential campus community.
Level Scope:
Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.
Essential Functions:
60% of Time the Residential Case Manager must:
Provide case management services to residential students experiencing various challenges through outreach communication, individualized meetings (develop action plans, monitor goals, support resource navigation, assist with problem solving, and provide advocacy support), suicide screening and coordination of care with campus and community resources.
Maintain timely case management records, including updated case records in the database. This position will have access to confidential records and information and will need to practice discretion within their work.
Develop and review support plans in consultation with students and perform follow-ups assessing the quantity and quality of services provided.
Serve on the Student Intervention Team, providing weekly updates and communicating trends observed in cases/situations involving residential students to the appropriate parties in Housing and Residence Life.
Maintain on-going relationships with on and off campus resources to increase effectiveness and coordination of services.
Serve as a liaison and offer case consultation with Housing and Residence Life staff as needed
30% of Time: Community Development and Residence Education:
Monitor processes and implementation of Housing and Residence Life student support protocols, including but not limited to: Students with Ongoing Needs (SwON), Ask, Listen, Refer, Columbia Suicide Severity Rating Scale screener tool rubric.
Develop, implement, and coordinate seasonal residential training, in partnership with Residence Life leadership, that focuses primarily on awareness, prevention, intervention, and risk reduction of behavioral health concerns.
Attend Residence Life staff meetings as needed to aid in the continuity of care for students.
Support the efforts for the annual Becoming a Bronco wellness survey
5% of Time:
Other duties as assigned. This includes but is not limited to at least 40 hours per year for full time employees dedicated to helping with broad divisional or institution programs or initiatives that may be outside the department such as Move-In Day, Welcome Week, Parent & Family Weekend, Bronco Day, Commencement, or other special projects.