Job No. 155981
- Job Title:
- Endpoint Support Analyst
- Employer:
-
Auburn University Main Campus
- Location:
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Auburn , AL
- Posting Date:
- 25-Jul-2025
- Description:
-
Job Summary
The Office of the Provost is seeking an Endpoint Support Analyst to deliver consultative and technical support services to campus constituents, ensuring timely problem resolution, seamless system/data access, and optimal system performance. This position also provides advanced support for desktop, mobile computing, and client/server technology, as well as consulting services involving researching technology solutions for complex issues. For example, it may involve helping university research committees evaluate and implement applications to streamline their proposal management processes or to integrate university systems. The Analyst also works with IT peers to develop more efficient ways to deliver technology services to customers. Work hours are Monday through Friday, 7:45 a.m. to 4:45 p.m. in the office (this is not a remote position); occasional nights and weekends may be required for emergencies. Must be able to navigate stairs and lift heavy equipment weighing up to 50 pounds. Must hold a valid driver’s license and pass a required university driver’s safety course.
Essential Functions
Provides high-quality customer service through courteous and professional communication. Supports and maintains effective relationships with consistent follow-up and documentation.
Provides technical support to the University community to resolve moderately complex first- and second-tier desktop software, application, and communication issues in an efficient and timely manner. Thoroughly and accurately documents request history and routes advanced second- and third- tier requests to the appropriate technical personnel.
Provides timely resolution of problems or escalation on behalf of the client by maintaining strong working relationships with IT professionals in other areas.
Provides moderately complex consultation, support, and instruction for clients.
Assists in the development of standard operating procedures and customer service guidelines. May assist with hardware and software evaluation or testing as part of the development of new initiatives being undertaken by supported constituent groups.
Assists with the deployment of new applications, resources, and tools.
Perform other related duties as assigned by the supervisor.
Why Work at Auburn?
Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
We’re Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
Ready to lead and shape the future of higher education? Apply today! War Eagle!
Minimum Qualifications
Minimum Qualifications
Endpoint Support Analyst
Bachelor’s degree | No specific discipline. Degree in IT or related field preferred, and | 3 years of experience OR
Associate’s degree | No specific discipline. Degree in IT or related field preferred and | 7 years of experience OR
High school diploma| and | 11 years of experience
Relevant IT experience in a service environment or university setting
Substitution allowed for Education: When a candidate has the required experience but lacks the necessary education, they may usually apply additional relevant experience toward the education requirement at a rate of two (2) years of relevant experience per year of required education.
Experience deploying and maintaining endpoint computers in a Windows and Mac environment. Experience in troubleshooting and resolving network issues. Experience applying cybersecurity principles and best practices.
Minimum Skills, License, and Certifications
Minimum Skills and Abilities
In-depth understanding of the business environment of a large university system, including an in-depth understanding of the University system, its policies, and its operating procedures. Advanced knowledge of information technology concepts and terminology, desktop OS and supported software applications, network fundamentals, IP protocol, and fundamental troubleshooting techniques. Ability to troubleshoot and resolve issues with voice communications. Knowledge of desktop ticketing systems. Excellent communication skills, both written and verbal.
Minimum Technology Skills
Proficiency with professional computer systems and office applications. MS Office, Apple iOS, Windows platforms
- Contact information:
- Auburn University Main Campus
- Auburn, AL 36849
- United States
- Employer's Website:
-
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