Job No. 156147
- Job Title:
- Constituent Records Analyst
- Employer:
-
Syracuse University
- Location:
-
Syracuse , NY
- Posting Date:
- 13-Aug-2025
- Description:
-
Job Description
The Constituent Records Analyst is a team leader for data integration initiatives, workflows, batch automation processes, and provides support for the unit’s responsibility of CRM biographical interfaces and data entry. They ensure integrity of incoming data into the University’s database and provide creative troubleshooting as situations arise. They manage, organize, and follow through on designated projects under the direction of the Director and support users with data import requests and proactively identify and address recurring data issues.
The Division of Advancement & External Affairs expresses a shared mission that is collaborative, trusted, respectful, future-focused and is aligned with the overall University. All current and new employees embrace and demonstrate dedication to promoting shared values in an inclusive work culture to propel the future of advancement operations in their everyday work.
Education and Experience
Bachelor’s degree and two (2) plus years relevant, work experience required.
Work experience/Familiarity with CRM platforms (e.g., Blackbaud CRM), PeopleSoft, and student information systems preferred.
Demonstrated proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
Skills and Knowledge
Ability to identify, analyze, and resolve data integration issues across multiple systems.
Ability to conceptualize varied solutions using specialized knowledge and data from multiple sources.
Excellent troubleshooting, deductive reasoning, and problem-solving skills.
Excellent interpersonal skills, with the ability to work collegially with a variety of personalities to support division wide goals.
Meticulous attention to detail and deadlines with demonstrated strong initiative in carrying out responsibilities.
Ability to prioritize workload under pressure of competing assignments and converging deadlines.
Ability to work both collaboratively and independently under objectives set by a supervisor.
Ability to create and interpret reports to support continuous improvement.
Ability to exercise good judgment and maintain confidentiality.
Responsibilities
Lead the design, testing, and execution of constituent records related batch automation programs for programmatic data entry, leveraging CRM functionality and third-party tools such as Velocity to enhance efficiency and streamline data capture processes.
Evaluate and recommend tools or automation scripts to improve data quality, reduce manual entry, and streamline workflows.
Support technical upgrades by assisting with service pack testing and quality assurance efforts, helping ensure smooth system transitions and functionality post-deployment.
Manage the unit’s Data Integrity program by leading efforts in auditing, validation, and programmatic data hygiene projects.
Support users with data import requests and proactively identify and address recurring data issues.
Utilize third-party tools such as Duplicate Compare to ensure consistency and accuracy across records.
Work with the Assistant Director, Constituent Records to maintain advanced biographical data interfaces between CITRUS CRM and PeopleSoft including the Student Information System (SIS) and Admissions Acceptance Form (AAF) processes.
Ensure seamless data flow between systems by coordinating with the Constituent Records Office, the AEA Technical Systems and Support Office, and the Registrar’s Office. Responsibilities include data troubleshooting and timely resolution of data integration issues.
Provide support to Constituent Records Specialists in processing CITRUS update interactions, Orange Tracker tickets, obituary notifications, and data from CampusCall and iModules interfaces.
Supervise student workers on data-related projects, including training, task oversight, quality assurance, and performance metrics, to ensure timely and accurate project completion.
Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.