Job No. 156798
- Job Title:
- Assistant Director, Technology Services
- Employer:
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North Carolina State University at Raleigh
- Location:
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Raleigh , NC
- Posting Date:
- 21-Oct-2025
- Description:
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Essential Job Duties
Primary Purpose of the Position:
Responsible for technical and analytical work in designing, developing and supporting applications for the centralized business functions supported by the Procurement & Business Services and used by the entire university community. Participate in the development of financial and logistic solutions using programming expertise to address day-to-day challenges that could include maintenance, enhancement, development or replacement of complex interrelated financial applications. Sound technical solutions link technical knowledge with functional business expertise and once developed and implemented, this position is responsible for production support and system enhancements. The leadership responsibilities include strategic goal setting, supervision and professional development of the staff, monitoring and managing to meet the annual budget requirements, and training for the university community and internal staff.
Position Description/General Scope of Duties:
35% – Identify, evaluate and design applications and application modifications to solve business process problems. Utilizes advanced level resources to assist with more complex solution design and development.
Integrate theoretical understanding of technologies and business process flow experience to communicate business needs with technical specification documents.
Document non-routine procedures and alternate solutions for system issues that arise in all P&BS program areas.
Maintain a thorough knowledge base of all facets of the department program areas, the standards, best practices, regulations and governing laws.
Develop business process solutions that integrate applications that span multiple platforms.
Apply online data collection, batch processing, analytical and reporting techniques to develop business process solutions that improve efficiency and enhance service delivery.
Design, document and maintain comprehensive software and data processing systems that distribute, collect, verify, analyze and produce reports.
Use SQL and PeopleSoft query tools to generate web enabled reports.
Write professional specification and application documentation defining the business process and workflow for the programmers and the technical details for the end user.
Provide end user support for workflow structure and user interface components.
Manage the development and deployment of training courses and guides for end users of custom business applications.
Provide production support by analyzing, designing, and testing solutions to production problems independently and thoroughly. Work with IT support teams to resolve issues as quickly as possible.
Analyze the impacts of business application updates and upgrades to the end user, including integrated network, PeopleSoft Financial System modules: eProcurement, Purchasing, PCard and Surplus.
Provide expertise in the analysis, support and implementation of new functionality related to the SQL Server and MS Access based Materials Management business systems.
20% – Assign and supervise the Project Lead on all technical projects for the technical activities that involve IT. Develops project work plans and assignments for the programmers, Technology Support Analysts and Technology Support Technicians.
Engage campus stakeholders and the P&BS program managers in project work that affect their areas of expertise. Follows the department established approval process for project design, execution and completion.
Design and develop functional specifications for complex application solutions, enhancements as well as production fixes. Manages the development of system test scenarios/cases.
Plan and implement improvements in business and technical services, staff development and resource management.
Facilitate communications and activities between the technical and functional experts regarding system integration points and efficient enhancements.
Maintain a catalog of production support issues and enhancement requests in order to better evaluate and recommend program area and system enhancements
Plan and design applications that will utilize a wide range of technologies including networking and communications, equipment middleware, and traditional and mobile/tablet browsers.
Provide direction to technology support technicians to ensure that program areas meet business requirements and customer service expectations.
Manage staff and financial resources in an efficient way to meet program area budgets, service levels and project deadlines.
35% – Develop project plans for application development/enhancement with resource estimates, and man hours.
Provide research and subject matter expertise to enhance strategic planning for the P&BS business process and technology improvements including the integration of systems with outside vendors and other campus service providers.
Develop team strategies related to emerging technology.
Consult with all P&BS Assistant Directors and other key stakeholders on a regular basis to review budget constraints, staffing concerns, customer service issues, current and future projects, and production support issues.
Develop project specifications based on the customer support needs. Involve the OIT resources teams, EAS, TSS, vendor resources and internal staff resources in the project planning stage.
Manage the project timeline. Provide accountability for meeting project goals. Provides direction to application analysts, developers and other outside resources to ensure that strategic projects goals are met on a timely basis.
Supervise, lead and provide support to program area staff for the technical and operational aspects of each P&BS program area.
Develop and execute the strategic plan including budget for the NC State departmental managed print program, WolfCopy.
Develop and execute the strategic plan including budget for the NC State student copy/print/scan program, WolfPrint.
Responsible for the deployment of equipment, middleware, and personnel to meet the strategic goals of WolfCopy and WolfPrint.
Provide supervision and professional development opportunities for a staff of technology support technicians and technology support analysts.
Provide leadership and system enhancement planning for all P&BS program areas.
Develop Standard Operating Procedures (SOP’s) and coursework addressing the learning and operational needs of the P&BS technology support team.
Responsible for the development, production and deployment of regularly scheduled P&BS compliance reports
Provide leadership and strategic planning for the University’s Payment Card programs, PCard, Travel Card, Fleet Card and ePayables (virtual payables).
Supervise a team of Program Administrators (PA’s) responsible for the timely execution of regularly scheduled transactional and reporting tasks that support the smooth operation of each Payment Card program.
Develop Standard Operating Procedures (SOP’s) and coursework addressing the learning and operational needs of the central office PA’s and the college/division lead business officers, cardholders, reconcilers, and statement approvers.
Responsible for the development, production and deployment of regularly scheduled Card Services compliance reports designed to reduce the risk associated with automated payment transactions.
- Contact information:
- North Carolina State University at Raleigh
- Raleigh, NC 27695
- United States
- Employer's Website:
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