Job No. 156944
- Job Title:
- Administrative Assistant I
- Employer:
-
Syracuse University
- Location:
-
Syracuse , NY
- Posting Date:
- 05-Nov-2025
- Description:
-
Job Description
The Administrative Support Specialist provides comprehensive administrative and operational support within the University’s Information Technology Services (ITS) department. This position assists with daily administrative operations, financial tracking, and documentation while supporting IT staff across the University, including those in schools and colleges.
The role directly supports the University’s One IT initiative by contributing to coordinated, effective, and efficient operations across IT units. The incumbent plays a key part in fostering collaboration and consistency in administrative practices while demonstrating strong organization, attention to detail, and responsive service. This role requires the ability to manage multiple priorities, maintain confidentiality, and adapt to evolving operational needs.
Education and Experience
Associate’s degree or equivalent combination of education and experience.
Minimum two years of administrative experience, preferably in higher education or a complex organizational environment.
Skills and Knowledge
Required:
Ability to manage multiple priorities, maintain confidentiality, and work independently.
Strong proficiency with Microsoft 365 (Outlook, Word, Excel, Teams) and Adobe Acrobat.
Preferred:
Experience providing administrative support in an IT or technical environment.
Familiarity with procurement systems, budget tracking tools, and asset management processes.
Knowledge of Salesforce, Adobe Creative Cloud, and Windows and macOS operating systems.
Responsibilities
Administrative and Executive Support
Provide professional administrative assistance to ITS leadership and staff, including scheduling, correspondence, meeting coordination, and document preparation.
Support project tracking, communications, and documentation for departmental initiatives.
Serve as backup administrative support for designated staff to ensure consistent operations.
Administrative and Operational Services
Deliver a range of administrative services including procurement, budget tracking, travel coordination, and onboarding processes.
Support IT staff in schools and colleges with administrative processes and coordination.
Maintain records, forms, and templates to ensure compliance with University policies and procedures.
Coordinate and maintain school/college Excel certification management, including tracking, scheduling, and communication.
Provide administrative and logistical support for CART (Computing and Accessibility Resource Team) activities, meetings, and related initiatives.
Financial and Procurement Support
Assist with budget monitoring, purchasing, and expense reconciliation in accordance with University and departmental guidelines.
Process technology purchases, renewals, and vendor transactions accurately and efficiently.
Track assets, software licenses, and service contracts to support financial and operational accountability.
Operational Coordination and Process Improvement
Contribute to improving administrative processes and workflows within ITS to enhance efficiency and service quality.
Collaborate with staff to implement best practices and ensure smooth coordination of administrative functions.
Assist with preparation of reports, documentation, and communications for department-wide initiatives.
Other Duties
Participate in departmental meetings and projects as assigned.
Provide general office support including event coordination, supply management, and other administrative activities.
Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.