Job No. 157171
- Job Title:
- System Administrator
- Employer:
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University of South Carolina-Columbia
- Location:
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Columbia , SC
- Posting Date:
- 01-Dec-2025
- Description:
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About University of South Carolina
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Veterans' Preference Statement
The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.
Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
Advertised Job Summary
The ServiceNow System Administrator independently manages, configures, monitors, and optimizes the cloud-based ServiceNow platform to support and enhance enterprise IT service management. This role exercises significant autonomy in ensuring the system’s stability, performance, and alignment with institutional objectives. The position leads technical decision-making for new module development, system upgrades, and process automation, collaborating with cross-functional teams to design scalable, efficient workflows. The administrator is accountable for maintaining platform integrity, ensuring compliance with governance and security standards, and proactively identifying improvements that advance the university’s technology strategy.
Job Related Minimum Required Education and Experience
Requires a bachelor’s degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials
Preferred Qualifications
Bachelor’s degree in Information Technology Systems or equivalency. ServiceNow platform experience.
Knowledge/Skills/Abilities
Expert knowledge of ServiceNow administration, including configuration, workflow automation, and integration across enterprise systems.
·Proficient in web and application development using HTML, CSS, ASP, Visual Basic, Microsoft Access, JavaScript, SQL, and PHP.
Strong understanding of database design, data integrity, and query optimization for reporting and automation.
Demonstrated ability to analyze complex business processes and independently design scalable technical solutions.
Skilled in system troubleshooting, patch management, and process improvement with minimal supervision.
Ability to develop and maintain documentation, reports, and dashboards supporting data-driven decisions.
Knowledge of IT service management (ITSM/ITIL) frameworks and best practices for governance and compliance.
Proven project management and prioritization skills, managing multiple initiatives simultaneously with independence.
Strong communication and collaboration abilities, translating technical requirements for non-technical audiences.
Commitment to continuous learning and innovation, proactively applying emerging technologies to improve performance and efficiency.
Job Duties
Job Duty
System Administration and Catalog Development: Independently oversees the full life cycle of ServiceNow system administration and catalog development. Manages, configures, monitors, and optimizes the cloud-based ServiceNow platform to support and enhance enterprise IT service management Evaluates complex business processes, determines opportunities for improvement, and designs, configures, and deploys technical solutions with minimal supervision. Exercises discretion in applying technologies such as HTML, Microsoft Office, JavaScript, SQL, and Jelly (ServiceNow Core Code) to create optimized and secure ServiceNow applications that meet organizational needs.
Essential Function Yes
Percentage of Time 40
Job Duty
Technical Administration and Process Improvement: Functions as the primary authority for diagnosing and resolving advanced ServiceNow technical issues. Independently monitors and prioritizes user issues, coordinates system updates, and oversees patch management. Leads efforts to standardize configurations, streamline workflows, and enhance platform efficiency. Designs, validates, and maintains reports and dashboards to support operational and strategic objectives. Assists in troubleshooting and restoring services by analyzing, identifying, and diagnosing faults using established processes and procedures. Works with software vendor to resolve issues and to correct errors. Proactively researches emerging technologies and best practices, using professional judgment to recommend and implement improvements.
Essential Function Yes
Percentage of Time 25
Job Duty
Independently designs, tests, and implements advanced reports and dashboards in ServiceNow to support data-driven decision-making. Analyzes reporting needs, recommends appropriate tools or formats, and develops automated or ad hoc reporting solutions with minimal direction. Ensures accuracy, relevance, and accessibility of reporting deliverables to meet evolving business requirements.
Essential Function Yes
Percentage of Time 20
Job Duty
Takes ownership of documentation, training, and cross-training processes to promote system knowledge and continuity. Develops and maintains comprehensive user guides, workflow documentation, and technical references. Documents system changes, and provides written and oral reports. Independently creates and delivers training sessions for staff and end users to improve adoption and system proficiency. Performs other related duties as assigned, exercising sound judgment and initiative in addressing new or complex tasks.
- Contact information:
- University of South Carolina-Columbia
- Columbia, SC 29208
- United States
- Employer's Website:
-
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