Job No. 157828
- Job Title:
- Manager, Program(s)
- Employer:
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University of Utah
- Location:
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Salt Lake City , UT
- Posting Date:
- 25-Feb-2026
- Description:
-
Job Summary
Manages federal, state, and third-party grant programs, as well as the return of Title IV funds (R2T4) processes. Assumes primary responsibility for management of such programs and processes in the University Office of Scholarships and Financial Aid (UOSFA) and coordinates with partner offices. Supports effective management of office, including processing, services, and communications.
Responsibilities
PROGRAM MANAGEMENT AND DEVELOPMENT
Manages designated programs and processes in a manner that ensures institutional compliance, program intent and goals, and full utilization of funding; adheres to relevant rules, regulations, policies, and practices
Ensures appropriate consumer information for designated programs/processes is available to students and colleagues; ensures effective related communications, counseling, and training for students and colleagues
Communicates policies and procedures (including rights and responsibilities) to students, families, and colleagues in an accurate, timely, effective, thorough, equitable, and inclusive manner
Regularly revises, updates, and distributes manual(s) to ensure awareness of applicable and regulations, policies, and procedures, as well as rights and responsibilities (for students and colleagues)
Ensures effective advice and counseling provided for inquiries and recipients
Fosters constructive working relationships with on- and off-campus program/process partners and colleagues
Ensure award and payment records are accurate and all reporting and data submissions are completed accurately and timely
On at least an annual basis, assesses composition of and need for designated programs and their utilization; prepares summary of analysis and determines appropriate distribution in collaboration with supervisor and/or Executive Director
Serves as subject matter expert and lead for designated programs
SERVICE, PROCESSING, AND COMMUNICATIONS
Supports and assists as needed timely, accurate, and effective services, processing, and communications, including, but not limited to:
Monitors and adjusts, as appropriate, student financial aid awards to ensure eligibility compliance as well as timeliness and accuracy of authorized payments
Effectively advances processing and service workloads including delivery of services and processing; adjusts accordingly in collaboration with managers to ensure balanced, timely, accurate, well-documented, equitable, and inclusive services and processing within benchmarks established by supervisor and/or office management team
Determines eligibility for scholarships and financial aid, including types and amounts to be awarded or adjusted, in accordance with established federal and university standards and guidelines
As needed, applies verification and appeals policies/requirements accurately, consistently, fairly, and equitably
Professionally addresses and works toward resolution of complex or novel situations encountered in processing and service work of office
Ensures professional delivery of services, including maintenance of data/information security, privacy, and confidentiality
Follows appropriate records management procedures and complies with recordkeeping and archival requirements
Completes multiple complex reports used to monitor and assure service and processing benchmarks, as well as accuracy of eligibility and payments
COMPLIANCE AND SUPPORT (15%)
Maintains expertise in laws, regulations, policies, procedures, and high impact practices affecting eligibility for and management of designated programs/processes
Monitors eligibility determinations for designated programs to ensure they are accurate and reasonable, and that adjustments are made appropriately and timely; ensures maintenance of thorough documentation of eligibility determinations, compliance, adjustments, and all related transactions for purposes of audits and program reviews
Maintains access to and a working knowledge of relevant internal and external systems
Ensures clear and accurate documentation of transactions, conversations, and interactions affecting student eligibility and/or compliance with applicable policies
Adheres to all statutory, regulatory, and policy guidance, including office policies and procedures
Maintains privacy and confidentiality of student and family data and information
Maintains security of student records and related information
Actively participates in and contributes to overall office effectiveness
TRAINING AND PROFESSIONAL DEVELOPMENT; PROFESSIONALISM
Maintains current knowledge of policies, rules, regulations, technical standards, and high-impact practices associated with administering and delivering federal, state, institutional, and private programs, including associated systems and emerging technologies
Actively participates in professional meetings, conferences, and workshops; meets and communicates clearly with colleagues in similar positions/roles; researches industry practices; shares resulting knowledge and research with management and staff in order to serve well the students and the institution
Participates in approved professional development activities in coordination with supervisor
Ensures area policies and procedures are current and accurate; Provides clear and accurate documentation of transactions, conversations, interactions, and edits to records affecting student eligibility and/or compliance with applicable regulations, statutes, and/or policies
Assists with financial aid outreach events, delivering information and responding to event questions accurately, timely, completely, and professionally
Maintains professional appearance and demeanor, including when engaging students, families, colleagues, and members of the public
Collaborates with other employees on office committees regarding policy, procedures, and training opportunities
Assists in training new employees (permanent and temporary, including interns and graduate assistants), as needed
- Contact information:
- University of Utah
- Salt Lake City, UT 84112
- United States
- Employer's Website:
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