Job No. 157925
- Job Title:
- Technologies Platform Mgr
- Employer:
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University of South Carolina-Columbia
- Location:
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Columbia , SC
- Posting Date:
- 09-Mar-2026
- Description:
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About University of South Carolina
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Veterans' Preference Statement
The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.
Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
Advertised Job Summary
Technologies Platform Manager
Are you passionate about using technology to improve student success and outcomes?
Do you love optimizing platforms like student success systems to drive real results?
Can you connect people, processes, and platforms to create measurable impact?
If you’re ready to leverage technology, collaboration, and data to transform the student experience, we want to hear from you.
The Technologies Platform Manager leads campus efforts to support identified student technologies platforms and their users to enhance student retention, timely graduation, and employability. The Technologies Platform Manager develops and improves a technology-enabled student success network, using identified student success technologies (e.g., EAB Navigate), to guide data-informed interventions. This position is the primary contact for Student Affairs and Academic Support departments, and additional campus partners for training, features enhancements, functions, workflow, reports, and analytics that will drive measurable results in student success.
Primary responsibilities include:
Lead the first-year retention survey and develop capacity and intentional plans to expand targeted surveys beyond the first year.
Organizes and/or participates in events and programs specific to Carolina Experience target student populations.
Work collaboratively with Student Affairs and Academic Support (SAAS) and other key stakeholders to drive coordination of technology-enabled interventions for student success across the campus, including but not limited to the EAB Navigate coordinated care network.
Serve as primary point of contact for workflow, troubleshooting, and process improvements associated with Student Affairs and Academic Support departments and additional campus partners using identified student technology platforms (e.g., EAB Navigate).
Perks:
Generous annual and sick leave accruement, along with 13 paid holidays.
An engaging and collaborative on-campus environment. Our location is in South Carolina’s capitol city, surrounded by amenities, so you will love where you work!
Opportunities for professional development, including tuition assistance.
Eligible for enrollment in the Public Service Loan Forgiveness Program
https://www.youtube.com/watch?v=BALBcUSl7ck
Job Related Minimum Required Education and Experience
Requires a bachelor’s degree in a job related field and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials
Preferred Qualifications
Master’s degree and at least 5 years of direct experience with higher education student success.
Experience coordinating student success management and intervention systems.
Direct experience facilitating student-based initiatives.
Knowledge/Skills/Abilities
Knowledge of student services in higher education is required.
Strong analytical skills and the ability to draw sound conclusions based on information is critical.
Excellent oral and written communication skills, including the ability to deliver training and information to a wide range of constituents are required.
Demonstrated knowledge in assessment and outcomes measurement.
Must be able to use data to persuade stakeholders and lead positive change.
Job Duties
Job Duty
Lead the first-year retention survey and develop capacity and intentional plans to expand targeted surveys beyond the first year.
Enhance self-service functionality for students, using survey data and analytics to nudge students to resources and interventions that will support their positive engagement and persistence.
Guide the strategic implementation of EAB’s mobile app, with a focus on phased, coordinated, project planning and execution.
Collaborate with Carolina Experience to collect qualitative (including student focus groups) and quantitative feedback to inform approach to implementation and project phasing.
Essential Function Yes
Percentage of Time 25
Job Duty
Organizes and/or participates in events and programs specific to Carolina Experience target student populations.
Serves on USC-based, regional, and national committees or organizations related to Carolina Experience student target populations, including seeking opportunities for scholarly presentations and sharing of relevant work to external audiences.
Support the Carolina Experience mission by contributing to a positive work environment, including attendance and participation in office staff meetings, 1:1 meetings, and collaborative campus partner meetings
Essential Function Yes
Percentage of Time 25
Job Duty
Work collaboratively with Student Affairs and Academic Support (SAAS) and other key stakeholders to drive coordination of technology-enabled interventions for student success across the campus, including but not limited to the EAB Navigate coordinated care network.
Assess the opportunity to expand care units based on intervention workflow and data-informed impediments to student persistence.
Focus on student subpopulations determined by institutional data, including those identified through strategic planning. Works collaboratively with Carolina Experience staff and relevant campus partners to elevate USC technology platforms as part of peer mentor support and additional target student populations.
- Contact information:
- University of South Carolina-Columbia
- Columbia, SC 29208
- United States
- Employer's Website:
-
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