Job No. 155703
- Job Title:
- Sr Bill Clk/Pat Acct Rep Hlth
- Employer:
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University of Michigan-Ann Arbor
- Location:
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Ann Arbor , MI
- Posting Date:
- 20-Jun-2025
- Description:
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Job Summary
Under general supervision, this remote workplace position is primarily responsible for researching and resolving credit balances, coordinating MSupport activities and completing timely key MiChart account updates. Accounts Receivable staff provides seamless service to internal and external customers, while collaborating with various Michigan Medicine departments, specialty clinics, hospitals, and health centers.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Responsibilities*
High School diploma or an equivalent combination of education and experience, supplemented by college courses in business is necessary
Review, research, and resolve credit balance accounts
Maintain and handle credit balance work queues at manageable levels
Escalate credit balance backlog issues to supervision as necessary
Research patient accounts for accuracy of charges, insurance billing, reimbursement, payment posting, and demographic and insurance registration data
Approve and distribute patient refunds as needed
Ensure all updates/corrections are completed and documented
Perform detailed computer functions to update demographic and insurance information in UMHS billing systems
Process single case agreements and package price cases
Process Ad Hoc assignments as necessary to support Patient Customer Service operations
Recommend patient satisfaction enhancements, cost saving opportunities, and process improvements
Committed to team efforts, quality improvement and lean thinking initiatives
Handle assigned credit balance and account work queues
Coordinate deceased patient processes and estate handling
Perform proactive patient outreach for self-pay balances of lower complexity (COB, Deductibles, etc). Contact patients with higher balances who are approaching collections.
Review and resolve Guarantor mismatches. Determine if/when Guarantor merges are needed
Screen patients for MSupport and mail applications as appropriate
Review patients for MSupport eligibility. Work closely with patients to collect all required documentation. Make final determinations for eligibility
Respond to attorney and subpoena requests for detailed billing information
Required Qualifications*
High School diploma or an equivalent combination of education and experience, supplemented by college courses in business is necessary
Ability to relate well and communicate effectively with customers, co-workers and management. This includes professional-level oral, written, and listening skills
General math and accounting skills
Two (2) years of customer service and/or billing experience with a history of good work habits and attendance
Desired Qualifications*
Bachelor's degree in a related field
Ability to understand and resolve complex patient billing issues
Knowledge of billing systems
Knowledge of medical terminology and coding including CPT, ICD-9/10
- Contact information:
- University of Michigan-Ann Arbor
- Ann Arbor, MI 48109
- United States
- Employer's Website:
-
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