Job No. 156127
- Job Title:
- I.T. Help Desk Technician
- Employer:
-
Illinois State University
- Location:
-
Normal , IL
- Posting Date:
- 11-Aug-2025
- Description:
-
Job Summary
The purpose of this role is to provide first-level technical support for all computing and technology needs within the Division of Student Affairs. Support includes handling phone calls, emails, and face-to-face conversations with our customers as they require assistance with their technology needs.
Duties will include handling calls and emails from the customer and reviewing any issues or concerns, documenting those issues or concerns, and facilitating the resolution or escalation of those concerns using Student Affairs IT (SAIT) approved processes and procedures.
Additional Information
Student employees are eligible to participate in the University’s 403(b) Plan. More information can be found here.
Pay Rate
$16.00/hour
Required Qualifications
The ability to work in a fast pace, team environment with quickly changing priorities is a must. The role requires exceptional customer service and communication skills and a pronounced level of IT aptitude and troubleshooting skills.
Preferred Qualifications
Desired skills include the ability to work hands on, either in person or over the phone, with division customers, ensuring they have the equipment and software needed to perform their daily tasks and that it is functioning correctly.
It is expected that the candidate will have exceptional written and verbal communication skills, have a neat and professional appearance during their scheduled shifts, and have a defined sense of empathy and a genuine customer-focused approach to be of service for our customers with their technology needs.
Varied technical background preferred, but a strong technical aptitude and ability to learn quickly can take the place of hands on experience.
Work Hours
This is an on-campus position and does require in person workdays. Hours vary based on class schedules. The Help Desk is operational - 7:00 am to 6:00 pm - Monday through Friday only
Functional Expectations
Must be able to complete the following with or without reasonable accommodations:
-Effectively communicate on a daily basis.
- Contact information:
- Illinois State University
- Normal, IL 61790
- United States
- Employer's Website:
-
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